So you can shop with confidence, we have extended our returns promise for the festive season. Any purchase made online from the 16th of October can be returned for a guaranteed full refund up until the 15th of January 2024.
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt. For a refund items must be unused, returned in the original packaging and in a re-sellable condition.
How long do I have to return?
Where is my refund?
I sent back more than one item, but have only been refunded in part
Can I exchange an item?
I returned my order over 14 working days ago
Still have a question? See our FAQs page for more information on our returns process.
To return your purchase via post:
We are currently unable to offer exchanges by post for online purchases. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.
If your item is damaged or faulty upon receipt the cost of returning will be free.
Please keep your postage receipt and contact Inside Story customer service once we have processed your return to arrange a refund for postage costs.
We will only pay the cost of returning your purchase via your local postal service up to a maximum cost of £7.50 per kg.